Caroline routinely works with and advises policy makers and contributed to the Department of Work and Pensions publications. As a key opinion former in the business community she also chaired Employers for Carers from 2001 to 2013, was founder and inaugural Chair of the Employers' Forum on Belief, Employers for Fathers and Chair of the Lone Parents working group. As vice Chair of the EHRC (2013 to 2023) Caroline was also responsible for the delivery of major findings on EHRC investigations such as Anti-semitism in the Labour Party, The Windrush scandal, Equal Pay at the BBC and a year long review of the cleaning sector.
She has also judged a number of prestigious diversity awards and awarded the OBE for services to progressive HR practice, diversity and equal opportunities in 2010. Caroline’s work at BT was recognized by several diversity awards including best ethnic minority recruitment programme. BT is the only company ever to top seven leading diversity benchmarks at the same time. An accomplishment achieved for three consecutive years.